A comprehensive maintenance contract which includes one preventative maintenance visit per year plus any necessary emergency call-outs, labour and travel costs and all spare parts excluding consumables. We also include emergency call-out which is normally within 2 working days NOT including the day of notification.
Gold Cover must be purchased during the initial 12 month warranty period. It is designed to ensure Gold Cover continues beyond the manufacturer’s warranty.
A Silver Cover contract includes one preventative maintenance visit per year.
Silver Cover excludes spares used, which are charged at the current rate. Emergency call-outs are charged at a reduced hourly rate for labour and a maximum of 4 hours travelling time. Call-outs are generally within 3 working days, not including the day of notification.
For small equipment which can be packed and returned to Labtex in Huddersfield, we offer our BRONZE cover Contract. Our fully equipped workshop will perform any maintenance and repairs.
This service includes one maintenance check per year at Labtex Ltd.
Bronze Cover excludes spares used, which are charged at the current rate. Labour is charged at a competitive hourly rate. For scheduled equipment returns for Bronze Cover, maintenance checks require a minimum of two weeks notice.
